Terms and Conditions | holyhempcbd

TERMS AND CONDITIONS

1. OVERVIEW

Welcome to our website. By browsing and/or using this website, you are agreeing to comply with and be bound by the following terms and conditions of use (hereinafter referred to as “Terms of Use”, “agreement”), which together with our Privacy Policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

If you have a comment, concern or complaint about a product you have purchased from us, please contact us via email contact@holyhempcbd.com or by post at the address listed below.

These Terms of Use apply to the website https://www.holyhempcbd.com which is owned and operated by Shanti Services SRL., a legal entity registered under the laws of Romania.
The online store HolyHempCBD.com (hereinafter referred to as the “store’’, ‘’website”) is operated by:

Company: Shanti Services SRL
Address: Str. Avram Iancu 160, apt. 18, Floresti, Romania
CUI: 36214226
VAT No.: J12/2348/16.06.2016
Email: contact@holyhempcbd.com
Phone: +40759975405

which is also the provider of e-commerce (hereinafter referred to as ‘’we’’, “vendor” or “Holy Hemp”).

“User”, “you” means a user of the website.

Holy Hemp is a registered trademark.

Your use of this website is subject to the following terms and conditions.

2. GENERAL PROVISIONS

We reserve the right to change any services, product prices, product specifications and availability at any time. All product descriptions are approximate. Every effort is made to keep information regarding stock availability on the website up to date. However, we do not guarantee that this is the case, or that stock will always be available. If any provision of these Terms of Use is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this agreement and the remainder of the provision in question will not be affected. This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with law of the jurisdiction specified in the clause below and the parties to any such contract agree to submit to the exclusive jurisdiction of the courts as specified. All contracts are concluded in English. These Terms of Use do not affect your statutory rights.

3. ORDER PROCESS

Orders will only be accepted by people who are of legal age, i.e. minimum 18 years old.

All orders are subject to acceptance and availability.

You may buy goods from our website either by registering your account or without creating an account.

If any goods are not available, we will notify you by email and you will have the option to wait for the item or to cancel your order.

Please provide your valid email address in order to contact you if necessary. Any orders placed by you will be treated as an offer to purchase the goods or services from our store and we have the right to reject such offers at any time prior to acceptance. Please provide true and correct details of your address and phone number in order for us to be begin the process of delivering the ordered goods to your address.

You acknowledge that any automated acknowledgement of your order processing that you may receive from us shall not amount to our acceptance of your offer to purchase goods on the website. The goods shall remain our property until full payment is made.

4. DELIVERY

We deliver orders in the European Union. Goods will be delivered to you, the buyer, at the address provided by you on the order form. We use the services of DHL for delivery. The delivery usually takes 3-5 business days to EU. To some countries the delivery may take longer. Please note, any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods whichever the cause. All delivery terms are legally non-binding, and failure to comply will not entitle you to withdraw from the agreement.

Due to different legal regulations across the EU, we can not provide information regarding the legal status of a product in all the EU countries. Please note that you are responsible for assuring that the product can be lawfully imported to the destination country. You are the importer of the products and shall be aware about your local laws.
By placing the order at Holy Hemp you accept all the responsibilities regarding legality of the products that will be shipped to you. We can not resend or refund orders which have been seized or destroyed by customs.
Please be aware that we do not cover any additional charges for customs clearance.

5. PAYMENT

All prices are inclusive of VAT (where applicable) and sales taxes at the current rates and are correct at the time of entering the information onto the system. Prices are in Euro, unless otherwise specified.

We offer payment by bank wire, Paypal, and credit or debit card.
We use external payment services on our website to fulfil transactions (e.g. credit card payments). The payment transaction is automatically carried out by the credit card company and charged to your card.

The payment methods are specified on the Website and we reserve the right to change these methods at our own discretion.

Payment will be debited and cleared from your account before the shipment of your goods. By placing an order, you, the buyer, consent to payment being charged to your credit card account. We will issue you with an electronic receipt to your email address once the goods have been dispatched. Should any problems occur with the authorisation of your card, we will contact you with further details.

Our bank account information is as follows:

Name: Shanti Services SRL
Address: Str. Avram Iancu 160, apt. 18, Floresti, Romania
IBAN: RO29BTRLEURCRT0352765701
SWIFT/BIC: BTRLRO22
Bank name: Banca Transilvania

Please make sure to use your order number as a reference.

Orders which aren’t fully acquitted within 7 days may be subject to removal.
If you submit faulty or incomplete information during payment we might be unable to confirm and process your order right away.

6. 14-DAY RIGHT TO RETURN GOODS

According to the EU legislation, you have the right to return any goods within 14 days after the purchase. The consumer must return all the items to the seller in their original package sealed, undamaged, unopened and in the same amount. Only when the items have been safely received and inspected, will a refund be made.
We take customer service very seriously, so if you are not satisfied with a product, please let us know why you chose to return our product!
You can start the process of returning an order by completing this form. You can then send it to us via e-mail or post.

7. RETURN OF DAMAGED OR FAULTY GOODS

Our products are of natural origin, so from time to time there might be slight deviations in smell or taste.

You must examine the goods on arrival. We will refund the full purchase price including postage of an item that was delivered in a damaged or faulty condition.
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us by email at returns@holyhempcbd.com without delay.
Alternatively, we may replace the item with the same or a similar product (subject to stock availability).

Damaged or faulty products should be returned to our address: Str. Profesor Nicolae Margineanu 37, 409497, Cluj-Napoca, Romania.
We promise to either send another package or refund the funds within 10 working days of receiving it back.

8. DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolutions (ODR), which can be accessed at: http://ec.europa.eu/consumers/odr/.

This platform serves as a point of contact for the out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer.

Holy Hemp is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

9. WEBSITE LIABILITIES

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

10. INTELLECTUAL PROPERTY

This website contains copyright, design and/or trademark material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text, audio and graphics. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only.
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Reproduction of trademarks and designs is strictly prohibited to the maximum extent permitted by law.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious code or program.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without our express written consent.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

From time to time, this website may also include links to other websites. These links are provided for your convenience to supply further information. They do not signify that we endorse the website(s). We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues.

11. WARRANTY, DISCLAIMER AND LIMITATION OF LIABILITY

Other than as expressly set out in these terms of use or legal documents at this site, neither we nor our licensees, vendors, agents, affiliates make any specific promises, warranties or representation about the site. site and services are provided on “as is” and “as available” basis. We do not make any statements or give any warranties about the results obtained by using website, the specific functions of the website or its reliability, availability, accuracy or ability to meet your needs. We do not warrant that access to the site and services will be uninterrupted or error-free, or that defects in the site or services will be corrected. some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. to the fullest extent permitted by law, we exclude all such warranties. We and our licensees, vendors, agents, affiliates will not be responsible for lost of profits, revenues or data, financial losses or indirect, special, consequential, exemplary or punitive damages. Under no circumstances shall we and our licensees, vendors, agents, affiliates be liable for any loss or damage that is not reasonably foreseeable.

12. OTHER PROVISIONS

If any part of this Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision; the remainder of the Terms of Use shall continue in effect.

These Terms of Use are governed by laws of the Republic of Romania. A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.